If you have any queries, please feel free to contact us via email at firstname.lastname@example.org.
Please contact us for refunds and exchange approvals.
Please see below for shipping and refund policies
International shipping is usually 10-20 Business days
* Customers are responsible for paying any customs duties, taxes or charges incurred
*All items are tracked and tracking ID's are available after 5 - 8 days processing time
*Expedited shipping time: Please contact us if you need the item urgently.
Total wait time is Processing Time + Shipping Time
( This is usually around 2 to 4 weeks in total)
This may vary during peak season, severe weather, local holiday period and our partners' holiday period.
It is the customer's responsibility/ delivery address to provide the correct shipping, if a wrong delivery address is provided, Vanilla Vogue cannot offer reimbursement for this package.
Refunds & Returns Policy:
Vanilla Vogue is committed to making you happy, and we back this up with our policies. If you are not 100% satisfied with your purchase, you can ask for a refund.
You can refund or exchange a product for up to 10 days from the date you received it.
When sending items, please ensure it's unworn and in original form. Once we get item we will inspect to see if it is in unworn and process the refund for you.
*Please contact us before you send any items back to us.
Please contact us if you do not receive your item after 60 days and we will offer full refund
In order to respond to your inquiries or manage future interactive user functions, it may be necessary to ask for personal information such as your name, address, email address, and telephone number. We may use this information to respond to your requests or to contact you via mail, email or phone to inform you of new products, services or promotions that we offer. If you request a service or submit content to this website we may need to contact you for additional information required to process or fulfil your request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your inquiry or fulfill your requests. This website may use technology that lets us collect certain technical information like your IP address, operating system, your browser type, traffic patterns and the address of any referring websites.
Please note that, although no system of technology is completely infallible, Vanilla Vogue has endeavoured to take appropriate measures to prevent risks of unauthorised access to or improper use of your personal information. Accuracy of Collected Data Vanilla Vogue, on its own initiative or at your request, update or erase any erroneous or outdated personal data retained in connection with the operation of this website.
Vanilla Vogue may change access to this website, or any content, at any time with or without notice.
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