POLICIES

Contact Details:

If you have any queries, please feel free to contact us via email at contact@vanillavogue.com.

Please contact us for refunds and exchange approvals. 

Please see below for shipping and refund policies

Shipping Policy:

All orders are processed within 7 business days. 

*Shipping time for Ready to wear items is up  to 3 weeks.  If there will be a significant further delay in shipment of your order, we will contact you via email or telephone. 

Please contact us if you do not receive your item after 60 days and we will offer full refund

Vanilla Vogue has warehouses based in Asia, America, Europe. We make sure that your order is being processed as quickly as possible, you may receive your orders separately because we ship from different warehouses.

*For made to measure, please contact us for delivery times.

Allow 7 days for shipping and delivery.

Refunds & Returns Policy:

Vanilla Vogue is committed to making you happy, and we back this up with our policies. If you are not 100% satisfied with your purchase, you can ask for a  refund.

Please note that you can only exchange your item if it is defective, please send us a picture of defect.

You can refund or exchange a product for up to 10 days from the date you received it.

When sending items, please ensure it's unworn and in original form. Once we get item we will inspect to see if it is in unworn and process the refund for you.

*Please contact us before you send any items back to us.

Made To Measure 

* Please note that there are no refunds or exchanges for Made to Measure items.

 

Privacy Policy:

References in this Privacy Policy Statement to "we", "us" are to Vanilla Vogue. At Vanilla Vogue we are committed to maintaining your privacy. Our privacy policy statement is given below.

PERSONAL INFORMATION

In order to respond to your inquiries or manage future interactive user functions, it may be necessary to ask for personal information such as your name, address, email address, and telephone number. We may use this information to respond to your requests or to contact you via mail, email or phone to inform you of new products, services or promotions that we offer. If you request a service or submit content to this website we may need to contact you for additional information required to process or fulfill your request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your inquiry or fulfill your requests. This website may use technology that lets us collect certain technical information like your IP address, operating system, your browser type, traffic patterns and the address of any referring websites.

SECURITY

Please note that, although no system of technology is completely infallible, Vanilla Vogue has endeavored to take appropriate measures to prevent risks of unauthorized access to or improper use of your personal information. Accuracy of Collected Data Vanilla Vogue, on its own initiative or at your request, update or erase any erroneous or outdated personal data retained in connection with the operation of this website.

Changes

Vanilla Vogue may change access to this website, or any content, at any time with or without notice.

 

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