If you have any queries, please feel free to contact us via email at email@example.com.
Please contact us for refunds and exchange approvals.
Please see below for shipping and refund policies
* Multiple items may be delivered separately.
International shipping is usually 10-20 Business days
* Customers are responsible for paying any customs duties, taxes or charges incurred
*All items are tracked and tracking ID's are available after 5 - 8 days processing time
Total wait time is Processing Time + Shipping Time
( This is usually around 2 to 4 weeks in total)
This may vary during peak season, severe weather, local holiday period and our partners' holiday period.
It is the customer's responsibility/ delivery address to provide the correct shipping, if a wrong delivery address is provided, Vanilla Vogue cannot offer reimbursement for this package.
*Please note there are shipping delays to Europe due to Pandemic.
Refunds & Returns Policy:
If You are not happy with your purchase we are happy to refund or exchange your item as long this is reported within 5 days of receiving item.
RETURNS TIME FRAME
Vanilla Vogue is happy to return or exchange your items.
Please inform us within 5 days of item(s) being delivered to you.
Please contact us at firstname.lastname@example.org
Returns form will be sent to you when refund is requested and this should be filled and included in return package.
All items must be in original unworn and unwashed conditions with tags still attached, unworn and not damaged while in customers possession.
Damage refers to stains such as food stains, make up stains, take tan, perfume deodorant, washing powder and odours on garments.
Vanilla Vogue does not accept returns of intimate items such as accessories, swimwear, intimates.
Vanilla Vogue reserves the right to refuse return of an item if it's not in original condition as shipped.
HOW TO MAKE RETURNS
Please send email to email@example.com with following information.
Item you want to return
Reason for return
1. Change of mind
2. Wrong colour
3. Wrong size
4. Faulty Item
Please carefully check dimension of the item provided in the description for each item before purchasing to avoid hassle of refund. We have included the dimension of each item in the product description or picture gallery.
FAULTY OR INCORRECT ITEM
We greatly apologies for the inconvenience.
Please email us at firstname.lastname@example.org within 5 days of receiving item.
Please include the following information in your email
Picture of fault or description of incorrect item.
Please note that we will not accept returns of items damaged by normal wear and tear, and we reserve the right to determine genuine fault in clothing.
Once we receive faulty or incorrect item we will contact you via email to arrange a replacement of same and correct item or similar item of the same price.
Refunds will be provided when these options are unavailable.
When returning a faulty or incorrect item, please ensure that care is taken and item is returned in original condition. All items must be unused and in original condition.
*We don't offer free returns
In order to respond to your inquiries or manage future interactive user functions, it may be necessary to ask for personal information such as your name, address, email address, and telephone number. We may use this information to respond to your requests or to contact you via mail, email or phone to inform you of new products, services or promotions that we offer. If you request a service or submit content to this website we may need to contact you for additional information required to process or fulfil your request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your inquiry or fulfill your requests. This website may use technology that lets us collect certain technical information like your IP address, operating system, your browser type, traffic patterns and the address of any referring websites.
Please note that, although no system of technology is completely infallible, Vanilla Vogue has endeavoured to take appropriate measures to prevent risks of unauthorised access to or improper use of your personal information. Accuracy of Collected Data Vanilla Vogue, on its own initiative or at your request, update or erase any erroneous or outdated personal data retained in connection with the operation of this website.
Vanilla Vogue may change access to this website, or any content, at any time with or without notice.
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